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Support
Getting Support:
Support for MyBowlingDiary is available via email
or online chat.
Email: Send email to
mbdsupport@mybowlingdiary.com.
Please include your MyBowlingDiary serial number as well as a description of the
issue you are having.
Live chat (hours vary): Available via Windows
Messenger (add
mybowl5@mybowlingdiary.com to your contact list) or Yahoo! Messenger (add
mybowlingdiary to your contact list).
Documentation:
User guides and installation guides are available
online at no extra charge. Adobe Acrobat Reader is required for these files. You
can get a free copy of the reader at
http://www.adobe.com. Click on one of the links below for your desired
manual:
MyBowlingDiary 2.0 User Guide
Installation Guide
Registration
Registering your copy of MyBowlingDiary is easy
and takes only a couple of minutes. Click
here to
register your copy or follow the link below.
Reported Issues
12-29-2005: Problems have been reported with the
Active Sync 4.0 functionality with the Pocket PC. MyBowlingDiary 2.0 is not
currently supported on Windows Mobile Version 5 or Active Sync 4.0. This issue
should be resolved in January or February 2006. We regret any inconvenience.
Users should contact
mbdsupport@mybowlingdiary.com with any questions.
If you are using Windows Mobile 2002 or 2003, you
should use Active Sync 3.7 or 3.8.
12-22-2005: MyBowlingDiary 2.0.5 is released.
Current customers and users with a current evaluation license are entitled to
upgrade free of charge. The update can be downloaded by clicking
here.
Information on the upgrade package and enhancements can be obtained
here.
10-22-2005:
Affected version: v2.0.2H (Handheld)
Issue: When editing events, games associated with
the events will start with a game number of 0 and not show a starting lane.
Resolution: This has been fixed and an updated
version is available for download. Please contact
mbdsupport@mybowlingdiary.com with
your product serial number.
9-1-2005: As you may know,
your copy of MyBowlingDiary was shipped with a serial number which is used
for tracking and support purposes. We will be soon implementing a change to
MyBowlingDiary where all customers will be required to activate their copy
of MyBowlingDiary with a license key. You will be provided with this license
key at no cost to you. This change is being made help streamline our product
support infrastructure and to provide proper licensing for our upcoming Palm
and Pocket PC versions of MyBowlingDiary.
Our target date for
implementing this change is by October 1, 2005 or to coincide with the
release of MyBowlingDiary 2.0 whichever is earlier.
The license key that you
receive will be a permanent, non-expiring license key that will allow you to
run MyBowlingDiary as you do now, except that the license key will be
validated each time you run MyBowlingDiary. You will have to enter your
serial number as well as your license key the first time that you run
MyBowlingDiary. The license key and serial number are both required elements
and must be entered accurately. The changes you will see to overall
operation are minimal, such as:
1) Message box indicating
whether or not your key was valid
2) Some features of
MyBowlingDiary may be disabled depending on the type of license you have.
However, the functionality that you have today will not change.
3) Your serial number and
your license key will be maintained in a configuration file
In preparation for this
change, I am asking all customers to please do the following as soon as
possible:
1) Locate your
MyBowlingDiary serial number (please see below for help in locating your
serial number).
You will then be sent a
license key via email with instructions. You should safeguard your key once
you receive it, and not give your key to anyone else. Our support staff will
never ask you for your license key for any reason.
Your MyBowlingDiary serial
number can be found by:
1) Running MyBowlingDiary
2) From the main menu, click
"Help" and then click "About" as illustrated below:
6-22-2004 (All versions):
This is an installation issue that is documented
in the README file: During installation, an error
message may appear in a dialog box: “Error occurred while registering
C:\Windows\System\Setup\msado25.tlb” with the choices of “Abort”, “Retry”
and “Ignore”. The workaround is to click the “Ignore” button. The
installation will continue without incident.
5-26-2004 (All Versions):
Microsoft recently announced a possible security
vulnerability in the MS Jet 4.0 database engine (MS04-014) where a remote
attacker could possibly take control of a system due to a buffer overrun.
This is a component of MBD (it provides access to the Access database) but
was not part of the MBD installation package. This information is provided
to you as part of our ongoing support service.
We recommend the following action:
2. Check the file version of the msjet40.dll
file in your \windows\system32 folder. It should be 4.0.8618.0 or higher. If
it is not, you should follow the above link to get the proper update. To
check the version level:
a. Open Windows Explorer and browse to the
\windows\system32 directory.
b. Right click the msjet40.dll file and
click "Properties". The version number should be at the top center of the
"Version" tab.
We apologize for any inconvenience. Please do
not hesitate to contact us if you have any questions.
Problems with this site? Please send mail to
webmaster@mybowlingdiary.com
Copyright © 2004 by Timothy A.
Sawyer
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